Due to the nature of our goods and for food safety reasons, Trufflin products are non-refundable unless the customer experienced a verified quality concern or damage.
Please follow the below steps to file a claim:
-Step 1: Do not throw away the product whether it is perishable or not (unless if liquid has leaked and cannot be contained, if so take a photo of the leak and discard the product.)
-Step 2: Contact us within 24 hours of receipt at firstname.lastname@example.org with a photo and description of the issue, and your order confirmation number.
Step 3: If perishable (truffles, ranch or caviar) keep the product refrigerated until you hear back from our team.
We do not consider claims if:
-The above steps have not been respected by the customer
-The product shows significant sign of usage
-The product is not ready to be returned in its original packaging (do not discard the shipping box or ice packs it came in / with)
Like any fresh natural products, imperfections or issues during shipping can occur but remain extremely rare due to our thorough quality control packaging process. Trufflin guarantees the highest quality standard on all products, our online orders receive the same level of attention as the Michelin Star restaurants we deliver to on a daily basis.
Customers should carefully read each the product description on each item's page prior to purchase, especially in regards to Fresh Truffle purchases as the aroma intensity and flavor profile vary significantly based on the truffle variety, seasonality or prep technique.
Due to the time-sensitive nature of our products and for food safety reasons, all purchases are final. However we review order cancellation requests on a case by case basis.