The below estimations are what we are committed to offer our customers but please do keep in mind exceptions may occur:
Perishable Items (Fresh Truffles & Caviar only):
All packages are overnighted from our warehouse to guarantee freshness. However please allow a 2 business day period for processing time on your order. If you need the item by a certain date, please reach out to email@example.com prior or immediately upon placing your order (you can also leave a note at checkout.
IMPORTANT: If you do not receive your fresh item according to the estimated delivery date provided by the shipping carrier in the tracking link, or if the package shows as delivered but you have not received it, please contact Trufflin within 24 hours so we can assist you.
Please allow a 2 business day period for processing time. Once processed, your order will arrive within 2-3 business days.
Weekends & Holidays
All orders placed on weekends and holidays will be processed on the following business day. No orders will be shipped on the below holidays and the 24 hours preceding them:
New Year's Day, Martin Luther King Day, Presidents Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas.
Please consult the shipping section of our FAQ page
Due to the nature of our goods and for food safety reasons, Trufflin products are non-refundable unless the customer experienced a verified quality concern or damage.
Please follow the below steps to file a claim:
-Step 1: Do not throw away the product whether it is perishable or not (unless if liquid has leaked and cannot be contained, if so take a photo of the leak and discard the product.)
-Step 2: Contact us within 24 hours of receipt at firstname.lastname@example.org with a photo and description of the issue, and your order confirmation number.
Step 3: If perishable (truffles or caviar) keep the product refrigerated until you hear back from our team.
We do not consider claims if:
-The above steps have not been respected by the customer
-The product shows significant sign of usage
-The product is not ready to be returned in its original packaging (do not discard the shipping box or ice packs it came in / with)
Like any fresh natural products, imperfections or issues during shipping can occur but remain extremely rare due to our thorough quality control packaging process. Trufflin guarantees the highest quality standard on all products, our online orders receive the same level of attention as the Michelin Star restaurants we deliver to on a daily basis.
Customers should carefully read each the product description on each item's page prior to purchase, especially in regards to Fresh Truffle purchases as the aroma intensity and flavor profile vary significantly based on the truffle variety, seasonality or prep technique.
Due to the time-sensitive nature of our products and for food safety reasons, all purchases are final. However we review order cancellation requests on a case by case basis.